Our employees are not easy to please when it comes to the “softer” training —especially those that have been around for a long time. They were genuinely surprised and quite pleased to have received training that addressed their individual and unique work situation needs.
One front line employee had been a problem for years. Although the quality of her work was excellent, her productivity was very low, her morale was bad, and she had a negative influence on other staff. Her supervisor was stunned. Together, they developed a joint plan that allowed this employee to develop into a real asset to our organization. She remains an excellent employee and is very productive.
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