Selecting Improvement Areas: Using an on-line confidential data collection tool, participants identify and describe specific factors that impede the ability to effectively perform organizational core functions and related processes. In follow-up, we present leaders with a report of findings and assist them in selecting priority process improvement areas.

Generating Solutions: In a half-day “Generating Solutions” session, participants generate a range of potential action-based initiatives for up to five leadership-selected process improvement areas. Participants also complete an “Interest Indicator” expressing their desire to serve on or support a process improvement team.

Facilitating Leadership Decisions: We present participating leaders, managers, and supervisors with: 1) a report of employee-generated solutions; and 2) a roster of individuals who expressed interest in serving on a process improvement team. We facilitate the review of solutions and prepare leaders to target solutions for planning and implementation.